1. Why is an IT Disaster provision important?

    IT systems are so important to most businesses and the potential to lose the use of any individual system or systems is probably a lot higher than you think. Threats come not only from biblical disasters but more commonly from things like hardware or software failure, human error, deliberate damage, hackers, viruses etc. The important question to ask is how long could you survive without your systems and what would be the business and reputational damage of a prolonged outage?
  2. What is the difference between Disaster Recovery and Backup?

    Data backups help you if you have lost or deleted individual files or groups of files or data from an essentially working system. A disaster recovery provision will get you back an entire machine, including hardware, operating system and application software, and of course data, whatever has befallen the original system.
  3. What is the Disaster Recovery service?

    We offer a fully managed disaster recovery service that is tested every day, and can give you back your working systems in 30 minutes. It’s quick and easily setup, includes a local file back-up feature, and costs are moderately defined.
  4. Do I need IT Disaster Recovery if I already have a backup system?

    It depends how long you can do without your computer systems. If you only have data backup and you lose your computer systems irrevocably, you will have to buy new systems, replace the system and application software before reloading all your data from scratch. This process can take a long time (2 to 7 days is not uncommon) even if you know exactly what you need to do and everything works as planned, first time. If you think your business needs its systems faster than that then you will need to invest in a Disaster Recovery service that will enable you to recover a whole working machine in an agreed timescale. In which case it can be between 30 minutes to an hour depending on the bandwidth available.
  5. Why use a managed service for your IT Disaster Recovery?

    The managed nature of the Disaster Recovery service means that whatever your business’s other commitments or priorities, you can be confident that its IT systems are protected. Your Rescue Systems will be updated, tested and stored every day, ready to be swung into action as and when you need them; no distractions, no conflicts. Having a managed service also means that you won’t have to start worrying about recovering systems yourselves in the middle of a staff will be dedicated to calmly getting your systems back leaving you to concentrate on your business, staff and customers.
  6. What server operating systems are supported?

    We support all commonly used versions of Netware, Linux, AIX, HP-UX, iSeries, ESX Server and Windows Server.
  7. What applications are supported?

    Most commonly databases can be supported e.g. Oracle, Microsoft packages,
  8. Does it work on Macintosh computers?

    Not natively, but often they can be backed up via networked-mapped drives from a Windows or Linux-based computer.
  9. What would happen if I lose my password, other providers reset?

    Any provider that offers the ability to reset your password is not truly securing your data. Our software is a business-class backup provider, and, as such, safeguards your data from any unauthorized access—even from us!
  10. What do I do if I lose my encryption password?

    Lost passwords cannot be recovered. They are NEVER transmitted to our servers. We have NO WAY of getting them back. Nigsearch recommends keeping multiple copies of your encryption password(s) in safe, secured remote locations. We can re seed the data if the password has been lost.
  11. What type of encryption is available?

    There are several available encryption algorithms and key strengths up to 256-bit AES
  12. How will my staff access the recovered systems?

    As part of the initial service setup, we will go through the access mechanisms with you. The precise option that fits best varies by customer, but a ‘typical’ customer will have IPSEC Site-to-Site VPN Access to the platform from one or more locations, as well as SSL VPN access for Roaming Users. The IPSEC VPN’s are configured as the service is set up, and the SSL VPN’s can easily be deployed as required in a disaster.
  13. Can I restore to a new computer running a different operating system than I backed up from?

    Yes. Because the solution supports multiple-platform environments, the backups are stored in a universal data format. This enables you to restore to any system running on any platform. This is a huge advantage over tape systems where you generally must restore to the same operating system used for the backups.
  14. Is there a charge to restore my data?

    There is never a charge to restore your data online. If you require us to generate physical media and courier or mail it to you, there may be additional charges.
  15. Can I do a "full" recovery including the System State and Active Directory?

    YES! If you choose to backup the System State, our software will restore all applicable System State and Active Directory information.
  16. Is there a quicker way than online to restore large volumes of data?

    Yes. We can download your data to mobile media—either USB drives or mini-vaults - for next day or same day delivery depending on the location.
  17. What if I have a transmission or connection failure during the backup?

    If a transmission is interrupted in the middle of a backup, the software will continue to retry until a connection can be re-established, then continue the backup where it was interrupted.

With every management it’s the cost implication that comes to mind but compare it with the amount of data that has been lost and how long it will take to get it recovered with the amount of revenue lost between the downtime and uptime which can up to 2 -3 weeks and not fully recovered!!! With a DMS in place you can be rest assured that the management team can sleep well at night!!!


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